This year, I am writing to you at a time of great transition, as our country and the world continue to recover from the pandemic and the added challenges of global supply-chain disruptions, rising prices and the tragedy taking place in Ukraine.
During this unsettling time, the pandemic fundamentally changed how we live and work, and how we think about the balance between the two in our daily lives. These events also raise important questions about how companies deliver on their promises to their customers, their employees and their local communities, amid all these challenges and changes.
At Mutual of America, we measure our success by how well we serve our customers—no matter what—as they plan and save for their future. In this regard, 2021 was an extraordinary and unique year for Mutual of America Financial Group.
As we continued to navigate the pauses and pivots emerging from the pandemic, we took a significant leap forward in our carefully planned, multiyear journey to modernize our core technology systems. In 2021, we launched a significant, digital-first administration and recordkeeping platform.
The integrated data that this state-of-the-art, digital-first platform provides will help us to uncover smarter insights, turn analytics into action, accelerate game-changing efficiencies and deliver greater value to customers. Equally important, it will enable us to redefine and significantly enhance our level of personalization and engagement that can drive better retirement plan outcomes for plan sponsors and participants alike.