Mutual of America Annual Report 2021 — Introduction from John Greed

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A message from Chairman, President and Chief Executive Officer John R. Greed

This year, I am writing to you at a time of great transition, as our country and the world continue to recover from the pandemic and the added challenges of global supply-chain disruptions, rising prices and the tragedy taking place in Ukraine.

During this unsettling time, the pandemic fundamentally changed how we live and work, and how we think about the balance between the two in our daily lives. These events also raise important questions about how companies deliver on their promises to their customers, their employees and their local communities, amid all these challenges and changes.

At Mutual of America, we measure our success by how well we serve our customers—no matter what—as they plan and save for their future. In this regard, 2021 was an extraordinary and unique year for Mutual of America Financial Group.

As we continued to navigate the pauses and pivots emerging from the pandemic, we took a significant leap forward in our carefully planned, multiyear journey to modernize our core technology systems. In 2021, we launched a significant, digital-first administration and recordkeeping platform.

The integrated data that this state-of-the-art, digital-first platform provides will help us to uncover smarter insights, turn analytics into action, accelerate game-changing efficiencies and deliver greater value to customers. Equally important, it will enable us to redefine and significantly enhance our level of personalization and engagement that can drive better retirement plan outcomes for plan sponsors and participants alike.

The integrated data will enable us to redefine and significantly enhance our level of personalization and engagement that can drive better retirement plan outcomes for plan sponsors and participants alike.”

The transformative technology embedded in our new recordkeeping system also enabled us to launch our new custodial trust platform during 2021. This platform, which accommodates retail mutual funds, offers plan sponsors more choice and greater flexibility for building a fund lineup for their retirement plan participants.

In 2022, we will continue to leverage the opportunities that our new technology offers. This includes the introduction of a centralized service model, with improved workflows, which will allow us to deliver innovative solutions and compelling digital experiences that offer plan sponsors and participants greater options for how and when they access service and support.

Of course, technology alone is not a panacea. As you will learn on the pages that follow, it takes people working collaboratively across the organization to fully realize the transformative value that technology can provide.

I am privileged to work alongside the extraordinarily talented employees of Mutual of America. Despite the challenges of the pandemic, they successfully pulled together as a team and made our new recordkeeping and trust platform a reality. Because of their hard work, our next-generation technology is already strengthening our ability to drive innovation and provide the high-tech, high-touch and high-value service and solutions that will continue to set us apart.

Our next-generation technology is already strengthening our ability to drive innovation and provide the high-tech, high-touch and high-value service and solutions that will continue to set us apart.”

Our strong culture of doing the right thing for the Company and our customers defines us as an organization. Supporting our customers and our community is an essential part of who we are as a Company. That is why, after more than 18 months of remote work, we made returning to our Corporate and Regional Offices a goal for 2021. Given ongoing COVID-19 concerns, we took a nuanced approach to this goal, pivoting to and from remote and hybrid work environments as we tested and adjusted safety protocols in a still-changing environment.

As we move forward in 2022, we remain steadfast in our mission to deliver the retirement services and investment expertise that individuals from all walks of life need to build greater financial security for today’s challenges and tomorrow’s dreams.

To all our employees, clients and friends, thank you for sharing in this exciting journey. I have been part of Mutual of America for more than 25 years, and I have never been prouder of where our vision can take us in the years to come.

John R. Greed

John R. Greed

Chairman, President and Chief Executive Officer

Mutual of America Financial Group