A Significant Transformation
2021 was a year of significant, Companywide transformation at Mutual of America. We successfully launched our new, retail mutual fund platform and implemented a digital-first administration and recordkeeping technology platform. We also completed a restructuring of our customer service model, which will be fully implemented in 2022. Together, these exciting investments in the future of Mutual of America will enhance our ability to execute on the Company’s mission to help workers prepare for a more financially secure future.
“Putting customers first is a core value that has driven Mutual of America forward for nearly eight decades,” said Brian Severin, Senior Executive Vice President and Chief Marketing Officer. “Our modernized technology platform provides plan sponsors with completely reengineered tools and flexible solutions that are focused on their specific needs. Transactions are simplified, and relevant information is placed front and center, helping to reduce the complexity of managing a retirement plan.”
